PRIVACY POLICY
Cinders party dress are committed to protecting and respecting your privacy. Within this Privacy Policy we explain how, why and when we collect your personal information whilst using our website, how we use it and how we ensure your personal details are kept safe and secure. This privacy policy is for this website {Cinders party dress] governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

If you have any questions regarding this Policy and our privacy practices please email info@cinderspartydress.com or write to 35, high street, Hale village, liverpool L244ae United Kingdom

How we collect your data
We collect data about you when you use certain features on our website, for example, when you contact us using our contact form, when you make an order on our website, when you register an account with us,  when you add a product to a wishlist, when you leave a product review, when you apply for finance or when you sign up to our newsletter.

What information do we collect?
The information we collect about you might include your name, address, email address, phone number, school name, IP address, and information regarding what pages you accessed and when. When you make an order with us we do NOT hold your card information on our system, this information is collected by our third party payment processors (Sagepay / Paypal) who specialise in secure online payment transactions.

How is your information used?
We may use your information to:
– Process an order made with us by yourself.
– To send you order confirmation or updates to your order.
– To contact you to discuss your order.
– To seek your comments / views on the services we provide.

If you (Opt in) to our Newsletter we may from time to time send you marketing material via email which includes information about our company, sales, offers and competitions we may have running. If you did not (Opt In) to our Newsletter we will not contact you for any reason other than to deal with an order made with us.  

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

The only people to have access to your information are staff members who deal with, the running of the website, order processing, marketing or management.

How we keep your information safe
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How to access and update your information
The accuracy of your information is important to us, we have provided a few details below on how you can find and update your details within our system.

If you dont have an account with us but have made an order as a guest or contacted us using our contact form you can update your personal details by emailing info@cinderspartydress.com

You have the right to ask for a copy of the information Cinders party dress about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Retention of your Personal Information
Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

Your Rights
If you have any questions in relation to our use of your Personal Information, you may have the right to require us to:
(a) provide you with further details on the use we make of your information;
(b) provide you with a copy of information that you have provided to us;
(c) update any inaccuracies in the Personal Information we hold;
(d) delete any Personal Information the we no longer have a lawful ground to use;
(e) where processing is based on consent, to withdraw your consent so that we stop that particular processing;
(f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
(g) restrict how we use your information whilst a complaint is being investigated.

Your Choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us ( in email form ) then you can select your choices by not ticking the newsletter signup tick box situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or ticked the “opt-in” tick box to sign up to our newsletter which allow us to send you information via email.
You can change your marketing preferences at any time by contacting us by email: info@cinderspartydress@hotmail.com

Cookie Policy
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use to deliver Google Analytics service are described in the table below.

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links & Social Media
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites). The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information
– Data Protection Act 1998
– Privacy and Electronic Communications Regulations 2003
– Privacy and Electronic Communications Regulations 2003 – The Guide
– Twitter Privacy Policy
– Facebook Privacy Policy
– Google Privacy Policy
– Mailchimp Privacy Policy